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COVID-19 returning to normal service

How we will resume our housing services

We are applying a 3 step approach to getting our housing services back to normal.

 

January 2021: During the current lockdown we will be continuing our Stage 3 services, taking the following actions:

  1. We will always contact you before visiting you to check that you are not self-isolating or unwell.
  2. We will always respect social distancing for the entirety of every visit and ask that everyone in your household does so too.
  3. We ask that the area is ventilated before and during the visit.

 

Our three step approach

Step 1

In the first stage of our return to providing a full housing service, we will be carrying out these services only:

  • Emergency and urgent repairs
  • External and communal area repairs
  • Electric safety checks
  • Gas safety inspections
  • Inspections of communal areas and escape routes in blocks of flats
  • Inspection works in external areas
  • Restarting lettings and mutual exchanges
  • Urgent and essential adaptation works

 

Step 2

In the second stage of our return to providing a full housing service, we will be carrying out these services in addition to those already provided in step 1:

  • Routine repairs inside your home
  • Survey and inspections in your home including tenancy/property inspections by Housing Officers
  • Resuming urgent assessments for adaptations
  • Legionella testing and cleansing
  • Stair lift servicing
  • Processing Right to Buy applications
  • External Planned Maintenance Works

 

Step 3

In the third and final stage of our return to providing a full housing service, we will be carrying out these services in addition to those already provided in step 1, and step 2:

  • Some kitchen and bathroom replacements are being carried out
  • We have resumed assessments for adaptations
  • We are undertaking Radon improvement works
  • Fire risk assessments and related improvement works are being  undertaken
  • General planned maintenance works will now be programmed

 

When this content has been updated

Last updated 5 January 2021