Contacting us for housing advice

Homeless or threatened with homelessness

If you are homeless or consider yourself threatened with homelessness, we want to hear from you so that we can do our best to help. If you are already homeless and are unable to resolve the issue yourself, then you need to contact us straight away. We are striving to ensure that everyone who becomes homeless in Exeter gets help, so if you are already homeless then you need to follow the links on this page and let us know right away.

If you are at risk of becoming homeless then you may want to look at the information on our Advice about Homelessness page, before you decide what the best solution is for you. However we would still suggest that unless you are confident that you can find a solution without further help from us, that you approach us for advice and assistance that is tailored to your needs.

By using this form, you will be able to tell us about you and your household, together with some basic information that will help us start to assess your situation.

Click the Start button to tell us about your housing situation.

Start the journey


More info about the journey

You will need to tell us the following

  • details about yourself and how we can contact you
  • other people who are with you
  • your address history

This form will go straight to our Housing Casework team, who will get in touch with you within one working day. In most cases you we also want to offer you an appointment to come in to the Civic Centre and talk to one of our officers confidentially to discuss how we can help you.

During normal office hours (9.00am to 5.00pm, Monday to Friday)

You can email us on 

You can also call us on 01392 265726.

You can make an appointment to see us in person at the Civic Centre. See how to get to our offices.


Out of hours service (5.00pm to 9.00am Monday to Friday, Saturdays, Sundays and bank holidays)

If you've been made homeless outside of our normal working hours, we operate an emergency out-of-hours service.

However, be aware that if you are not eligible for emergency accommodation we won't be able to help you out of hours. 

You can contact our emergency out of hours service on 01392 265147.

When this content has been updated

Last updated 12 August 2019